Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

1. FREE TRACKED SHIPPING

Shipping is free and tracked on every order to all countries available at checkout. If your country is not listed at checkout, we are unfortunately not able to ship there yet.

2. PROCESSING TIME

Orders are processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed before 2 PM (New York time) on a business day usually leave the same or the next business day.

3. DELIVERY TIME

Standard delivery takes 7–12 business days after dispatch. During the peak holiday season (November–December), carriers are under heavy load and delivery can take up to 30 business days. By placing an order you accept this delivery window. A delay within it is a normal part of holiday shipping and is not a reason for a refund or chargeback.

4. DECEMBER 1 DELIVERY

The calendar starts on December 1. To have it in time, we recommend ordering by November 15. For orders placed after November 15 we will do our best, but we cannot guarantee delivery before December 1.

5. TRACKING

As soon as your order ships, you receive an email with your tracking number. Please allow 3–5 business days for the tracking to show updates — the first scans can take a moment to appear.

6. MULTIPLE ITEMS

Bundles and add-ons (for example the Mystery Box) may be shipped in separate packages and arrive on different days. You receive tracking for every package.

7. CUSTOMS, DUTIES & TAXES

Depending on your country, customs duties, import taxes or handling fees may be charged by your local authorities. These charges are set by customs, are not included in the product price or shipping, and are the responsibility of the customer.

8. SHIPPING ADDRESS

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrectly entered address. Address changes are possible only within 24 hours of purchase and before the order ships — email us with your order number.

9. DELAYS OUTSIDE OUR CONTROL

Carriers, customs, weather and holidays can cause delays we cannot control. We always track delayed packages for you — just contact us with your order number.

10. LOST, STOLEN OR DAMAGED PACKAGES

Orders with Shipping Protection that are lost, stolen or damaged in transit are reshipped free of charge. Damaged or defective items are handled as described in our Refund Policy — email us within 30 days of delivery with your order number and photos.

11. CONTACT

Email: yourshophelp@outlook.com
Always include your order number — messages without it will not be answered.